A service handover is the point where responsibility moves between people or stages. Missing information at this boundary can cause delays, repeated questions, and inconsistent results. The receiving person needs enough context to act. Define what must be transferred: the request, current status, completed checks, remaining action, and any agreed deadline. Use a shared format and confirm ownership. Distinguish a request that has been sent from one that has been accepted. For a repair job, the technician needs the reported issue and relevant observations, while the collection desk needs the verified completion status. Share only the information required for the task. If a detail is unknown, label it instead of filling the gap with an assumption. Practice: Write a handover template for a simple service. Test whether another person can identify the next action and responsible owner without asking you.