A pilot is a limited trial designed to answer a specific question. Its purpose is to learn under controlled scope before committing to a broader rollout. A trial without success criteria can produce activity without a clear conclusion. Define the audience, duration, process, and evidence to collect. State what result would justify continuing, changing, or stopping. Explain to participants what is being tested and keep the experience manageable. Record problems as well as successful outcomes. A new pickup process might be tried with a small set of orders before becoming the default. A smooth trial with a narrow group does not prove it will work at greater volume. Identify which conditions differ when scaling, such as staffing or peak demand. Practice: Design a pilot for one process change. Write the learning question, scope, success measure, and the conditions under which you would stop it.